Return & Refund Policy

Thank you for shopping with AmbersEnchant. We want every piece to bring a smile to your face!

Because many of our items—such as custom frames, engraved accessories, custom polaroids, Printed Mugs, name necklaces, wedding certificates, and personalized memory books or any personalized products—are lovingly handcrafted and made-to-order specifically for you, we have a clear policy in place regarding returns and replacements.

Damaged or Defective Items

If your order arrives damaged, broken, or with a manufacturing defect, we will gladly arrange for a replacement or a store credit. Please inspect your package upon arrival and notify us within 48 hours of delivery with clear photos or an unboxing video of the damaged item.

Custom & Personalized Orders

Due to the customized nature of our personalized keepsakes, name jewelry, and photo prints, customized items cannot be returned, cancelled, or exchanged once production has begun. Please double-check all spelling, names, dates, and photo selections before sending them over to us on WhatsApp or Instagram!

Non-Custom Accessories & Ready-Made Items

For non-customized ready-made gift hampers or standard accessories, if you wish to exchange an unused item, please reach out to us within 7 days of receiving your order. Return shipping costs for non-defective exchanges will be borne by the customer.